Job Title Project Coordinator*
Location Phoenix, AZ*
*Position is based out of Phoenix, AZ
Department Administration
FLSA Status Non-Exempt
Shifts hiring Full-time


We're currently seeking an energetic, self-motivated and results-driven Project Coordinator to join our customer-oriented team!

This position is the company liaison between the customer and the installation workforce to insure a seamless installation experience. This position interfaces with installers, clients, service providers, co-workers and the customer that experiences the installation on a daily basis.

Responsibilities:

  • Primary resource for installer schedules, questions, and work related issues (central point of contact)
  • Coordinates assignments ad paper flow for daily Service Provider schedules
  • Dispatches work orders to SP’s and adjust workloads as needed
  • Notifies customers with installation time frames
  • Fields incoming customer calls
  • Handles all escalations to full resolution
  • Acts as a liaison between the customer and the company to resolve installation issues
  • Ensures all customers are contacted at the end of the installation
  • Serves as a back-up to the other Project Coordinators
  • Performs other managerial duties as assigned by the Director
  • Serves as back-up to the Director as assigned
  • Insures completeness and accuracy of all paperwork
  • Ensures all business operations with area of responsibility are conducted ethically and within the law
  • Returns voicemail messages and emails within (4) business hours

Job Requirements:

  • Strong Leadership/Interpersonal skills
  • Effective oral and written communication skills
  • Strong organizational and problem resolution skills
  • Ability to manage multiple projects
  • Team player/customer focused
  • Experience in MS Word and Excel
  • Valid Driver’s license and over 21 years of age
  • Construction industry experience desired

 

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