Job Title Handy Man/Repair Technician*
Location Loveland, CO*
*Position is based out of Loveland, CO
Department Customer Service
FLSA Status Non-Exempt
Shifts hiring Full-time
Pay Grade $20.00- $30.00


Benefits Info:

  • ILG offers a wide range of benefits including: medical, dental, vision, voluntary benefits, and 401k.
  • ILG’s PTO policy includes vacation time, floating holidays, sick time, volunteer day, bereavement and jury duty.
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Overview (open to entry level candidates)

$20.00- $30.00/hr.

The primary responsibility of the Customer Service Repair Technician will be to provide excellent customer service while conducting inspections, warranty repairs and installation of products.

 

Responsibilities

  • Provide high level customer service while visiting home owner occupied properties to investigate issues with installed products
  • High Energy and positive demeanor required.
  • Be able to handle stressful situations.
  • High organizational skills and time management a must to meet deadlines.
  • Must be able to communicate clearly to all necessary parties.
  • Must be comfortable with schedule changes on short notice.
  • Document concerns regarding warranty repairs, product defect and/ or installation issues.
  • Inspect issues to determine what material and labor are necessary to resolve the problem.
  • Complete various repairs on cabinets: adjust doors and drawers, install crown molding, light rail and other trim material, cut and install interior and exterior skins.
  • Perform surface repair and color touch ups, putty nail holes, repair trade abuse, use aerosol sprays and solvents.
  • Completes repairs on wood, tile, vinyl, hardwood, laminate, carpet, etc.
  • Must be open to cross train on repairs over other trades.
  • Must be open to help other warranty technicians when schedule allows.
  • Ensure appropriate materials are used to make repairs and quality standards are upheld.
  • Responsible for making warranty repairs within a designated timeframe and meeting customer expectations.
  • Document and photograph action items, submit all signed work orders in a timely manner.
  • Must be able to Set up and operate required power equipment, e.g. Table saw, mitre saw, circular saw, Air compressor and brad nailers, vacuum, caulk, etc.
  • Know, understand and comply with all SWPPP, OSHA and IIPP policies and procedures.
  • All other job duties as assigned.

 

Qualifications

  • High School diploma or general education degree (GED); or three years related experience and/or training; or equivalent combination of education and experience.
  • Must have valid Driver’s License.
  • Bilingual experience preferred but not required (English/Spanish).
  • Ability to effectively present information and respond to questions from groups of manager, clients, customers and the general public.
  • Interpersonal skills to develop and maintain professional working relationships with builders, vendors, subordinates and co-workers.
  • Excellent written and verbal communication skills.
  • Ability to proactively identify, analyze, address and resolve problem areas, conflicts and issues; strong decision making skills.
  • Organizational skills to insure adequate tracking systems are utilized to maintain and track all required information associated with the ordering and production process.
  • Working knowledge of internet, inventory, project management, spreadsheet and word process software and order processing systems.

 

Note

This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time.

 

Equal Opportunity Employer

ILG is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. The Company strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment), or any other status or classification protected by applicable federal, state, and/or local laws. The Company will also make reasonable accommodations for disabled applicants and associates and for the sincerely held religious beliefs of applicants and associates depending upon individual circumstances.

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