Job Title Credit Manager*
Location Milwaukie, OR*
*Position is based out of Milwaukie, OR
Department Corporate Shared Service Center
FLSA Status Exempt
Reports to Marie Sprague
Shifts hiring Full-time
Pay Grade Depends on experience

Job Summary

Responsible for all accounts receivable tasks related to establishing credit and managing collection of payments from customers while providing quality customer service.

  Job Duties & Responsibilities  

  • Qualify new customers by performing credit underwriting in evaluating credit information from banks, trade creditors, and credit reports. Assign appropriate payment terms and credit limits
  • Contact customers with past due account balances to determine reason for the delinquency; evaluate the customer’s ability and willingness to pay.
  • Make timely recommendations of efficient and effective corrective action to resolve the delinquency; resolve the account to current status or take steps to resolve the account satisfactorily.
  • Process, follow up, and resolve inbound collection and customer service telephone inquiries in a timely manner.  
  • Monitors lien rights and lien releases.
  • Maintain customer database of credit history; periodically evaluate current customers in order to make adjustments to terms and credit limits as needed.
  • Work in a team oriented job that requires working and communicating positively and professionally with fellow employees, customers, and vendors. Establish and maintain positive relationships.
  • Act as a backup to other credit team members as needed.

Job Qualifications

  • Minimum of 1 year credit department/customer service experience.
  • Excellent customer service skills with demonstrated courtesy and patience in customer relations.
  • Must have excellent problem solving and decision making skills; with demonstrated experience of ability to problem solve, collect data, establish facts, and draw valid conclusions.
  • High degree of dependability and reliability are essential
  • Clear and succinct communications skills, both orally and in writing.
  • Proficiency using MS Office (Word, Excel).
  • Accuracy and extremely detail oriented, with the ability to document customer communications.
  • Proficiency using MS Office (Word, Excel).
  • Ability to multi-task and must be very detail orientated.
  • High school diploma required.

Working Conditions

  • Fast-paced office environment in our corporate headquarters.  Most time spent sitting, use of phone and computer communicating with customers, field reps and internal staff.

Job descriptions are not meant to imply that the duties stated are the only ones to be performed by the incumbent.  Employees will be required to follow any other job-related instructions and perform any other job related duties requested.

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