Job Title Order Processing Coordinator*
Location Rancho Bernardo, CA*
*Position is based out of Rancho Bernardo, CA
Department Operating Center
FLSA Status Non-Exempt
Shifts hiring Full-time


Overview

We are looking for an organized professional to fill an Order Processor role for the ILG SoCal Division.  The primary responsibility of the Order Processor is to ensure that all required raw materials are ordered as to size, type, color, style, design and amount to facilitate the installation process.  This individual must be a strong problem solver, superior communicator, and demonstrate diligence and urgency in their responses to both customers and peers.   

Responsibilities

  • Compare color selection sheets to floor plans and diagrams and verify proper quantities of raw materials have been requested utilizing Order Books
  • Compile information for crew leaders/workers, drivers, quality control, Area/Production Managers and Accounting
  • Complete quantity net down as needed by manual calculations or work with the Estimating Department as needed
  • Facilitate model home ordering with assistance from the sales team, complete model home discount forms, review orders for completeness and accuracy, order shorts and type deficiency reports, maintain electronic folders, and assist customer service personnel as assigned
  • Look up all product information in SAP and work directly with vendor reps to get new materials added to SAP
  • Communicate with Production, Sales, Design Center, and Warehouse staff to avert problems
  • All other job duties as assigned

Qualifications

  • High school diploma or general education degree (GED) required. Associate’s or Bachelor’s degree preferred
  • Minimum of two years related experience and/or training; or equivalent combination of education and experience
  • Thorough knowledge of all available products used by the Company as it relates to product installation preferred
  • Strong written, verbal and analytical communication skills
  • Interpersonal skills to develop and maintain professional working relationships with builders, vendors, subordinates and co-workers
  • Communicate effectively with customers, co-workers and supervisors in a professional and courteous manner
  • Proactively identify, analyze, address, and resolve problem areas, conflicts, and issues
  • Exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decision making process, and makes timely decisions
  • Strong organizational skills to ensure adequate tracking systems are utilized to maintain and track all required information associated with the ordering and production process
  • Working knowledge of internet, inventory, project management, spreadsheet, word process software and order processing systems

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