Job Title Billing Supervisor*
Location Phoenix, AZ*
*Position is based out of Phoenix, AZ
Department Administration
FLSA Status Non-Exempt
Shifts hiring Full-time


The Billing Supervisor, working closely and collaboratively with the Billing Technical Training Supervisor, will be heavily involved in the daily functions of the billing specialists, actively working through issues, escalating issues through the appropriate management channels, as required, and supervising the staff.


·        Hands-on detail oriented

·        Lead and supervise a team of Billing Specialists, to ensure all revenue is being recognized per the revenue recognition policies of the company and that all invoicing is being processed accurately and timely. 

·        Focus on improving productivity through constant evaluation and process improvement.

·        Coordinate workflow of the associates and the team to ensure the most efficient and best practices are always being utilized. 

·        Drive additional training with the Technical Training Supervisor as necessary to improve productivity and accuracy of the associates.  Cross-train associates to ensure coverage when associates are out of the office.

·        Utilize reporting to look for inconsistencies and perform regular audits of the associates work.

·        Working closely with the Senior Manager of AR, develop and maintain metrics to assess the productivity of the team and each individual associate.  Clearly communicate individual and departmental goals to the associates.

·        Process billing for the more difficult accounts or those with ongoing issues.

·        Work closely with Sales, Operations and Finance management to resolve ongoing issues with accounts.

·        Lead by example and maintain a professional and positive atmosphere within the department. 

·        Mentor and coach associates to build a highly effective team.

·        Target areas of process improvement within the billing process – document and implement approved changes.

·        Document all processes and maintain well organized share-file structure.

·        Assist with audit requests.

·        Other duties as assigned.



·        5+ years in a high-volume, metric driven, transaction oriented service center environment supervising large teams

·        Proficient in conflict management and resolution.

·        Intermediate to advanced excel skills working with large volume of data– pivot Tables and v-lookups are a must.

·        Familiar with revenue recognition principals under GAAP.

·        SAP experience a plus.

·        Ability to work well with all levels of the organization

·        Ability to multi-task and perform in a fast-paced, high energy, multiple priorities and deadline driven environment

·        Must be flexible and adaptable to change – changing priorities and process improvement

·        Must be able to solve problems with solutions

·        Strong analytical skills.

·        Strong written and oral communication skills.

·        Positive, professional demeanor that sets an example for the rest of the team.

·        Motivated and driven by producing results and the success of the team.


·        Minimum requirement - Associates Degree in accounting or finance

·        Strong accounting background

·        Construction or homebuilding industry experience a plus


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