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Job Title Branch Manager
Location Charleston, SC
Department Field Operations
FLSA Status Exempt
Reports to Coastal Carolina Market VP
Shifts hiring Full-time


Job Description

This role will manage and oversee branch personnel and operations, ensuring operational efficiency on a day-to-day basis. The ideal candidate should be excited about building a great team and establishing a good rapport with new and existing clients in the area. A successful candidate will value teamwork, transparency and accountability above all else.

 

Primary Job Tasks & Responsibilities

  • Plan, direct and coordinate the activities of the branch, ensuring operational efficiencies, including but not limited to:
    • Warehousing/Inventory Control
    • Flooring installation
    • Purchasing
    • Customer service
    • Scheduling
  • Implement and ensure the integrity of operational standards and company policies
  • Perform regular job inspections to ensure efficiency, quality and safety
  • Meet or exceed set budgeted operating goals (P&L management)
  • Respond to and effectively manage customer complaints, ensuring exceptional customer service at all time
  • Work with team members, suppliers and customers to solve specific challenges and leverage growth opportunities
  • Anticipate staffing requirements to meet operational needs
  • Effectively onboard, train, inspire and motivate branch employees at all levels, improving retention
  • Ensure the safety of all employees, seeing that safety rules are followed, hazardous conditions are corrected, and equipment and vehicles are properly maintained
  • Ensure facility is maintained in a neat and professional manner

 

Education & Experience

  • Bachelor’s degree preferred
  • 10 years of experience in construction management, preferably in operations management
  • Track record of building a team and working in a team atmosphere
  • Experience in all facets of management operations
  • P&L management and collections experience
  • Highest commitment to customer service and satisfaction
  • Results driven, and customer focused
  • Ability to multitask and manage multiple projects at once
  • Proficiency with Microsoft Office (Outlook, Word, Excel and PowerPoint)

 

 

 

Qualifications

  • Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
  • Very strong interpersonal skills and the ability to build relationships with internal and external customers
  • Strong written and verbal communication skills
  • Proactively solves problems, developing solutions
  • Emotional maturity
  • Ability to be extremely effective independently
  • Proven ability to handle confidential information with discretion, be adaptable to various competing demands and demonstrate the highest level of customer service
  • Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment
  • Ability to travel, locally, 40 to 50%

 

Nature and Scope

  • This is an exempt, full-time position. Days and hours of work are Monday through Friday, 8:00 am to 5:00 pm. Overtime work may be required as job duties demand.

 

Notes

This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time.

 

Equal Opportunity Employer

ISI is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. The Company strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment), or any other status or classification protected by applicable federal, state, and/or local laws. The Company will also make reasonable accommodations for disabled applicants and associates and for the sincerely held religious beliefs of applicants and associates depending upon individual circumstances.

 

This commitment to EEO extends not only to associates of The Company but also to independent contractors, trainees, apprentices, or any participant in a program to provide unpaid experience in the workplace or our business. This commitment extends to all areas of personnel actions, including but not limited to advertising, recruiting, hiring, training, evaluation, promotion, transfer, work assignments, accommodation requests, requests for leave, compensation, benefits, disciplinary actions, layoffs, discharges, terminations, participation in company activities, programs, or events, or any other terms, conditions, or privileges of employment.

 


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